Privacy Policy

Kalpa AI Ltd ("Kalpa AI", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or engage with our services.

We are registered at 128 City Road, London EC1V 2NX and act as data controller for the personal data we process.

1. Data We Collect

We may collect and process the following personal data:

• Identity data: Full name
• Contact data: Email address, telephone number, company name
• Enquiry data: The reason for your enquiry and any messages you send us
• Technical data: IP address, browser type, and usage data collected via cookies
• Marketing preferences: Your consent to receive promotional communications

2. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide our consultancy services
• Send you marketing communications where you have given explicit consent
• Improve our website and services
• Comply with legal obligations

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: Where processing is necessary to provide our services to you
• Legitimate interests: For general business communications and service improvement
• Consent: For marketing communications, including promotional SMS messages
• Legal obligation: Where required by law

4. Marketing Communications

Where you have consented, we may send you promotional and personalised marketing text messages (SMS) to the mobile number you provided. You may withdraw your consent at any time by replying STOP to any marketing message or by contacting us at contact@kalpaai.com.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Enquiry data is typically retained for up to 3 years.

6. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in operating our business (e.g. email platforms, CRM tools), subject to appropriate data processing agreements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is consent-based)

To exercise any of these rights, please contact us at contact@kalpaai.com.

8. Cookies

Our website may use cookies to improve your experience. You can control cookie settings through your browser. We do not use cookies for targeted advertising.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact & Complaints

If you have questions about this policy or wish to make a complaint, contact us at contact@kalpaai.com or write to Kalpa AI Ltd, 128 City Road, London EC1V 2NX.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.